Early next week I will put a desktop icon on the Ref Desk PC that will take you to this address
As requested in one of our meetings earlier this semester I have created a guide for troubleshooting problems people might have accessing our electronic resources.
When people from off-campus call or IM please give them this URL or walk them through the steps. My number is included in the last step. But please don't tell people to call me until they have gone through the list (or you have gone through it with them).
Let me know if you have any questions or suggestions.